CRM
Social media inbox
Receive and reply to messages from Facebook, Instagram, and WhatsApp in one unified inbox.
4 min read
MSME Link integrates with Meta's Messenger, Instagram DM, and WhatsApp Business APIs so your team can respond to every enquiry from a single inbox — without switching between apps.
- 1Go to Settings → Social Channels and connect your Facebook Page, Instagram Business account, or WhatsApp Business number.
- 2Incoming messages appear in CRM → Inbox in real time.
- 3Assign conversations to a sales rep using the Assign button.
- 4Reply directly from the inbox. Your reply is sent via the original channel.
- 5Convert a conversation to a lead with one click to begin the sales process.
Connecting social channels requires a Meta Business account with the necessary page admin permissions.