Point of Sale
Handling returns at POS
Process a refund at the counter by finding the original sale and reversing the lines.
3 min read
When a customer returns an item, you process a POS return. The return reverses the original sale lines, returns stock to the branch, and refunds the payment.
- 1From the POS main screen, tap Returns.
- 2Search for the original sale by date, receipt number, or customer name.
- 3Select the lines to return and the quantities.
- 4Choose the refund method (cash or back to card) and process.
- 5The return posts to the same GL accounts as the original sale in reverse.